Shipping Policy

Shipping policy
We offer Free shipping to all items.
We are offering all customers Domestic and International Shipping with tracking. We want your experience to be simple and efficient - just the way we like it.

STANDARD SHIPPING TIMES:

 PROCESSING TIMES:

Orders can sometimes take 1-3 days to process after placing the order before shipping out.

TRACKING :

Once your product has been shipped, you will receive an email from info@genuine-gemstone.com with tracking information.
Please allow 24-72 hours for tracking information to populate.

In the event that your WERRAT fine item arrives damaged, please email info@genuine-gemstone.com within 24 hours of delivery with a photo of the packaging and the damaged item(s). We will do our best to provide a solution quickly.
REFUNDS, RETURNS, EXCHANGES.

We really appreciate your business and the opportunity to serve you any time.

Thank you for your visit.