Returns & Exchanges Policy
We are happy to honor Genuine-Gemstone policy for returns within 30 days for any reason.
We will refund the item as per Genuine-Gemstone policy as soon as it arrives here in original condition. Genuine-Gemstone policy does provide for a reasonable restocking charge of 20% for items returned in original condition, higher for returns that are late, opened, used, damaged or missing parts. Shipping is not refundable.
Please package the item adequately to prevent damage in transit, and make sure all packaging, accessories and instructions are included. We recommend using a shipping method with tracking and insurance, and add Signature confirmation if the value is over ($200). Please keep the shipping receipt and email us with the tracking number.
In the case of damage to the shipment or a problem with the product, please report it to us within 14 days and we will make arrangements for return shipping and refund as per Genuine-Gemstone policy. Please do not send any packages without first contacting us for authorization.